CM360 / CM370 Series Ninja® Hot & Iced Coffee Maker with Rapid Cold Brew - FAQs

The model number can be found on the back of your unit under the QR code, or in the Owner’s Guide.

The power cord is approximately 30 inches long.

The brewer is approximately 15 inches tall.

Once the brew cycle is complete, to avoid drips, move the drip stop to the closed position (denoted by the image of a water droplet with a slash through it) before removing your brewing vessel.

No. Use the same amount of coffee for each brew style selected. Each brew style is designed to make the strength you need using the measurements denoted on the Ninja Smart Scoop™.

Yes, we recommend using the brew‐through lid as it helps maintain the carafe temperature and deliver optimal flavor. If the lid is not used or is not properly in place, heat could escape from the carafe, causing the coffee to cool rapidly.
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• Turn the unit on by pressing the Power button. The unit must remain on for the Delay Brew function to work. DO NOT turn the power off after setting Delay Brew.
• After filling the water reservoir and adding ground coffee to the filter, be sure the reservoir, filter, and brew-basket are securely in place. Place the appropriate‐sized vessel under the brew basket. Press DELAY BREW. DELAY BREW will illuminate and the clock will flash “12:00” or the last Delay Brew time that was set.
  
• After the time has been set, press DELAY BREW again. Then use the Multi-Serve Dial to select the brew style and the brew size of the vessel you would like to brew into. Select the brew style from the 4 flashing buttons. The selected brew style will remain illuminated.
• Once the time, brew size, and brew style have been set, allow DELAY BREW to stop flashing, or press DELAY BREW to activate. When activated, the unit will beep and DELAY BREW, and your selected options will remain illuminated. To cancel, press DELAY BREW again.

Note: If you attempt to change your selections while Delay Brew is set, the unit will beep and DELAY BREW will flash. To change your selections, cancel the Delay Brew and start the programming process again.

No, a paper filter and the permanent filter should NOT be used together when brewing coffee. Using both the permanent filter and a paper filter may result in clogging, or water or coffee backing up in the brew basket.

A medium-grind coffee is recommended. The brew basket is designed to fit a #4 cone paper filter.

Note: Some models come with a permanent filter and should not be used with a paper filter.

Ensure your cup, travel mug, or carafe is filled all the way to the top with ice cubes before brewing. The unit will brew at elevated temperatures to lock in the best flavor, then the ice will cool the brewed coffee or tea to the perfect temperature.

Ensure your cup, travel mug, or carafe is filled to the top with ice cubes before brewing. Cold Brew is brewed at a lower temperature over a longer time to produce a smooth, concentrated flavor.

Yes, the brewer contains no PTFE or PFOA.

Over Ice is specially designed to brew hot over ice for freshly brewed iced coffee that is not watered down. Cold brew is brewed at a lower temperature over ice for an ultra-smoot, deep, and sweet flavor. Cold brew will take 10-20 minutes to brew.

We recommend using a descaling solution made specifically for coffeemaker cleaning. You can purchase our descaling solution on our website. You can also use white vinegar for cleaning.

Select the Full Carafe size and place the empty carafe below the brew basket.

Use a descaling solution specifically formulated for coffeemaker cleaning and follow the directions. Fill the water reservoir up to, but not exceeding, the Full line (50 oz. for the CM360, and 60 oz. for the CM371). Or fill the water reservoir to the Travel Mug line (16 oz.) with white vinegar, then fill the rest of the reservoir with water up to, but not exceeding the Full line. IMPORTANT: Use only white vinegar.

Once the water reservoir is filled with the cleaning solution and water mixture, press the CLEAN button.

IMPORTANT: If you cancel the clean cycle, your machine will not be properly descaled.

The clock will display and count down the remaining Clean cycle time. It takes approximately 60 minutes for the CM360 and 75 minutes for the CM371 to complete a full cycle. Your unit will deliver a small amount of cleaning solution to distribute through the system. It will then pause, deliver additional cleaning solution, and continue for 60 to 75 minutes. The extended pauses allow for maximum cleaning and descaling. Do not remove the carafe at any time during the Clean cycle.

Upon completion, the brewer will beep, the clock will display "End," and the CLEAN light will turn off. Empty the carafe and thoroughly clean the carafe and water reservoir with warm, soapy water to remove any cleaning solution that could affect the flavor of your coffee.

Fill the reservoir with fresh water up to, but not exceeding, the Full line and place the empty carafe below the brew basket. Flush the system by running a Full Carafe, Classic brew cycle with water only. After the cycle is complete, discard the water and thoroughly clean the carafe.

Note: To cancel the Clean cycle, press the Power button or CLEAN button once. The unit will beep and stop brewing through the cleaning mixture. Empty and thoroughly clean the carafe and water reservoir with warm, soapy water to remove any cleaning solution that could affect the flavor of your coffee.

We recommend cleaning the glass with warm, soapy water. If you want to clean the carafe more thoroughly, we recommend using a soft foam brush. Do not use a wire brush. The glass carafe and brew‐through lid are dishwasher safe. 

On the glass carafe version, the HOT SURFACE indicator light is a safety feature that illuminates when the warming plate is hot. The HOT SURFACE indicator will remain on until the warming plate has cooled to a safe temperature. Do not touch the surface when this light is illuminated.

Each size and brew type produces a different amount of coffee to optimize strength and taste. For example, Rich brew will yield less coffee than Classic brew, while Over Ice produces a concentrated amount of coffee that drips over ice to create an iced coffee that's never watered down. Cold Brew is brewed at a lower temperature over ice for an ultra-smooth, deep, and sweet flavor. 

The water reservoir markings are minimum fill lines that indicate the amount of water needed for that brew size. However, all brew styles use different amounts of water to create the proper flavor and concentration, so occasionally some water may remain in the reservoir.

The unit may pause once or multiple times during the brew cycle; this is normal. Pausing allows the coffee grounds to unlock and extracts the full flavor of the grounds during the brew cycle.

This may be due to using finely ground coffee. To reduce the amount of sediment in the brewed coffee, use a slightly coarser grind. If this does not work, use one fewer scoop than you normally do.